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Photo: University of California

Program Update: September 2017

Whole Person Care Support

Whole Person Care (WPC), one of four programs in the Medi-Cal 2020 waiver, is designed to improve the health of high-risk, high-utilizing patients through the coordinated delivery of physical health, behavioral health, housing support, food stability, and other critical services. The idea of coordinating care for complex patients is not new, but it is the first time a program of this scale and ambition has been implemented in California – success of the WPC pilot will pave the way for future efforts that seek to advance true population health.

SNI supports member success in Whole Person Care by spreading best practices between pilots and by advocating for WPC policies that match local needs. In collaboration with partner trade associations, SNI convenes Whole Person Care leads from across California to share implementation successes and challenges, and to identify issues that require further guidance from the State of California Department of Health Care Services (DHCS). SNI also works closely with DHCS to develop Whole Person Care program elements, such as performance metrics and reporting procedures, as well as to inform the state-sponsored WPC learning collaborative.