Laguna Honda Hospital and Rehabilitation Center

Laguna Honda Hospital and Rehabilitation Center

Top Honor: Kaiser Permanente Clinical Systems Development Award

LAC+USC Medical Center

LAC+USC Medical Center

Performance Excellence

Santa Clara Valley Medical Center

Santa Clara Valley Medical Center

Special Recognition - COVID Response

Natividad Medical Center

Natividad Medical Center

Special Recognition - COVID Response

Arrowhead Regional Medical Center

Arrowhead Regional Medical Center

Special Recognition - COVID Response

San Mateo Medical Center

San Mateo Medical Center

Ambulatory Care Redesign

Contra Costa Health Services

Contra Costa Health Services

Data-Driven Organization

Top Honor - Laguna Honda Hospital and Rehabilitation Center

Laguna Honda Hospital and Rehabilitation Center is the largest publicly run skilled nursing facility in the country, serving some of San Francisco’s most vulnerable residents. Through a COVID-19 response and outbreak management plan driven by early, decisive action and scientific expertise, Laguna Honda effectively managed and slowed the spread of COVID-19 on campus.

Performance Excellence - LAC+USC Medical Center

COVID-19 has resulted in the delay of crucial immunizations for children, as well as a doubling of the prevalence of food insecurity. To address both of these gaps, the Pediatric Primary Care Clinic at LAC+USC Medical Center partnered with the Los Angeles Regional Food bank to implement a drive-up model of care, where children can receive their routine vaccinations at the same time that their families receive a trunkful of fresh and non-perishable food.

Data-Driven Organizations - Contra Costa Health Services

When COVID-19 struck, leaders at Contra Costa Health System (CCHS) knew that their most vulnerable patients would need extra support to safely shelter-in-place. To identify those individuals, CCHS leveraged their data warehouse to design a COVID Vulnerability Index that predicts patients’ likelihood of hospitalization from COVID-19. This model has allowed CCHS to target their interventions to those most in need.

Ambulatory Care Redesign - San Mateo Medical Center

When COVID-19 hit, San Mateo Medical Center (SMMC) had days to implement telehealth across the organization. After the initial race, SMMC assembled an interdisciplinary team to adapt their in-person visit workflows to develop telehealth standard work processes for each care team member. The thoughtful formation of team-based telehealth workflows allowed SMMC to deliver quality telehealth visits that support warm handoffs between team members and address multiple aspects of patient care.

Special Recognition - COVID Response - Arrowhead Regional Medical Center

As COVID-19 emerged, it was clear that individuals in nursing homes and long-term care facilities were among the most vulnerable to the disease. Arrowhead Regional Medical Center proactively formed a multidisciplinary Skilled Nursing Facility Outreach and Support (SO+S) Team to provide targeted interventions to sites experiencing outbreaks. By providing in-the-field assessments and expertise around infection control protocols, staffing, and supply chain issues, the SO+S Team has controlled the outbreaks at 48 facilities to date.

Special Recognition - COVID Response - Natividad Medical Center

In Monterey County, an estimated 30,000 people speak an indigenous language from Mexico, and less than half of Natividad Medical Center’s patients self-identify as English speakers. At the beginning of the pandemic, there was an abundance of urgent information about the outbreak that was inaccessible to non-English speakers. Natividad quickly realized the need to address this gap and responded with a large-scale communications campaign to share science-based information about COVID-19 in multiple indigenous languages.

Special Recognition - COVID Response - Santa Clara Valley Medical Center

In February, before the global pandemic was declared, the County of Santa Clara emerged as an epicenter of COVID-19, with up to 25% of the nation’s cases. Santa Clara Valley Medical Center conducted early rapid surveillance research to guide public health decisions and established novel COVID-19 testing methodologies to increase laboratory testing capacity. These efforts have resulted in a 15-fold increase in testing capacity and has bolstered Santa Clara’s ability to provide wraparound medical and social services to those most in need.

View Full 2020 QLA Ceremony