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In this SNI Bulletin:

New SNI Chronic Care Collaboration

Chronic Care Planning Grant Assessment

CAPH Member to be Featured on PBS

Profile in Improvement on IHI Website

Taking Control of Your Diabetes Conference

HCIN Application Deadline

Health Care and Cultural Diversity Conference

Kaiser Releases Bilingual DVD

2006 CAPH Annual Conference

MEA Applications Due

Palliative Care Meeting Invitation

Interim Recovery Shelter for Homeless Patients

Upcoming Trainings on the SNI Calendar

Program Coordinator Position Open at SNI
















































SNI Collaborating with RAND & Improving Chronic Illness Care Program

SNI Collaborating on Federal Grant to Link Chronic Care Management and Business Strategies

SNI is a member of a new collaboration to support implementation of the Chronic Care Model with efficiency improvements and revenue enhancement. The project, entitled "Integrating Chronic Care and Business Strategies in the Safety Net," will assist CAPH members San Mateo Medical Center and Santa Clara Valley Medical Center as they integrate the Chronic Care Model, with business strategies to improve financial viability.  These two public hospital systems were selected through a competitive process. The collaboration includes Group Health Cooperative's Improving Chronic Illness Care, headed by Dr. Ed Wagner, the "father of the Chronic Care Model."  RAND Corporation is the grantee for the project, which is funded by the Agency for Healthcare Research and Quality, and will conduct the evaluation.  SNI will work to ensure that the tools developed through this program, and the evaluation findings, are shared and can benefit the entire CAPH membership.  For more information, please contact Wendy Jameson, (510) 874-7105,

Chronic Care Planning Grant Underway

SNI to Assess CAPH Member Readiness for Chronic Care Improvement Initiative

Under a planning grant from the California HealthCare Foundation (CHCF), SNI will conduct an assessment of CAPH member chronic disease management programs.  The assessment will gauge members’ interest in grants and technical assistance to enhance electronic disease registries and redesign care delivery.  SNI will hold phone interviews with member CEOs and conduct an online survey for CMOs, ambulatory care directors, and chronic care champions.  Based on this assessment, SNI will submit a grant proposal for significant funding from CHCF for chronic care.  This new program of support for SNI and for CAPH hospital systems would start in early 2007. For more information, please contact Hunter Gatewood, (510) 874-7103,

CAPH Member Featured on PBS

CAPH Chronic Care Champion Featured in PBS Series

Remaking American Medicine: Health Care for the 21st Century is a four-part television series that explores the quality crisis and the innovative solutions being undertaken to transform healthcare. The programs will air on PBS Thursdays, Oct. 5-26, 7-8pm.   In particular, program 3, "The Stealth Epidemic" (airing Oct. 19), examines effective management of the chronic conditions that consume nearly 70 percent of all health care resources. This episode will highlight CAPH chronic care champion Dr. Anne Peters, from Los Angeles County DHS's Roybal Clinic, who is cited as "one of the nation’s top diabetologists." To learn more and see your local listings, please visit For details about episode 3, click here. You can also read more about this program and see a preview of "The Stealth Epidemic" at

IHI Profile in Improvement

New York CMO Featured on IHI Web Site

The Institute for Healthcare Improvement (IHI) recently featured Dr. Karen Scott Collins, Deputy CMO for the New York City Health & Hospitals Corporation, the largest public hospital system in the country. Dr. Collins was a keynote speaker at the 2005 CAPH conference. The article addresses how the IHI approach has transformed the New York City public hospital system, from seeing improvements in patient chronic care outcomes to the positive changes in staff perceptions of quality of care and how staff have embraced the IHI Model for Improvement. To read the full interview click here.

Taking Control of Your Diabetes Conference

Oct. 7 Conference on Diabetes in Santa Clara

For the second year, Take Control of Your Diabetes is partnering with the Diabetes Coalition, Santa Clara Valley Medical Center, Kaiser-Permanente and The Health Trust to present a patient-focused educational program. Last year, more than 1,200 patients, family members and clinicians were treated to a day of education, consultations (feet, eyes, medication, diet and exercise), demonstration and celebration of living with diabetes. TCOYD and its partners are presenting this educational conference again on Oct. 7, 2006 at the Santa Clara Convention Center. This year there is a special focus on kids living with diabetes. For more information about this event or to register, click here.

HCIN Application Information

Health Care Interpreter Network Extends Invitation to CAPH County Hospital Members 

The original owners of HCIN (San Joaquin, San Mateo and Contra Costa counties) have recently contracted with the Contra Costa Regional Health Foundation (CCRHF) to be the temporary "home" for the Health Care Interpreter Network (HCIN).  Frank Puglisi (formerly Director of Contra Costa Regional Medical Center and past CAPH board member) is the Executive Administrator of HCIN.  Frank has sent an e-mail to each county hospital CEO, along with an application for the hospitals, with which they can indicate their interest in participating in HCIN, and the number of no-cost Fujitsu tablet notebook computers they would need.  The tablets are part of the $1 million donation from Fujitsu to CAPH. Applications are due by Monday, Sept. 25.   Questions should be directed to either Frank Puglisi, (925) 957-5424,, or Melinda Paras, (510) 812-5336,

Health Care and Cultural Diversity Conference

Quality Health Care for Culturally Diverse Populations Conference Information

Plan to attend the Fifth National Conference on Quality Health Care for Culturally Diverse Populations: Building the Essential Link between Quality, Cultural Competence, and Disparities Reduction, Oct. 17 - 20 in Seattle. The conference will highlight leading work in the areas of health care quality, cultural competence, and disparities reduction.  SNI and the National Association of Public Hospitals and Health Systems (NAPH) will lead a session on Leadership Insights: Framing and Integrating Cultural Competence into Strategic Priorities (click here). CEOs from LAC+USC Medical Center, Santa Clara Valley Medical Center and San Mateo Medical Center will share their insights in this panel discussion. Click here for registration information.

Kaiser Releases Bilingual DVD

Bilingual DVD to Raise Health Awareness for Latinos

Kaiser Permanente has recently produced "Escoge la Salud - Choose Health," a bilingual DVD and health reference guide that speaks to the unique health care needs of the Latino community. The DVD and health reference guides encourage Latinos to make healthy choices in simple ways and includes information on diabetes, obesity, children's health and focuses on five key messages. Kaiser is giving away 10,000 copies of this DVD and health guide to residents in Northern California (offer expires Oct. 15). Click here to order your free DVD and health guide. On the website you will also be able to download for free, sections of the DVD with the accompanying Health Guide Pages.

2006 CAPH Annual Conference

Quality & Reducing Disparities a Focus for CAPH Annual Conference

Plan to attend CAPH's Annual Conference, Dec. 6-8 in Marina Del Rey.  Highlights will include a Thursday afternoon session on the drivers behind the quality movement and implications for the safety net, and the Friday morning program featuring local, state and national perspectives on addressing disparities and providing culturally and linguistically competent care. Visit the CAPH Web site for more information.

2006 Management Excellence Awards

Deadline Approaching to Submit MEA Applications

What new programs are you most proud of?  The deadline is Sept. 22 for the annual CAPH awards for the most innovative solutions by our members in the areas of Process Improvement, Clinical Quality Improvement, Improvement in Chronic Disease Management, and Addressing Health Care Disparities.  Multiple entries from each CAPH member are allowed.  Please make sure that an application is being prepared for all the great work that is going on in your hospital system.  The application is online.  For more information, please contact Hunter Gatewood, (510) 874-7103,

Invitation to CHCF/SNI Palliative Care Meeting

Upcoming Palliative Care Convening in Oakland

SNI and the California HealthCare Foundation are co-sponsoring a convening on Tuesday, Oct. 12, to discuss the path of palliative care services in California public hospitals.  Palliative care programs save hospitals money each year by reducing costs, freeing up beds, providing more appropriate care that meets seriously ill patients’ needs, and improving communication with their families.  Meeting topics will include best practices in palliative care, making the case for palliative care in public hospitals, and financial feasibility in public hospitals.  Hospital CEOs, COOs, CMOs, and other medical staff engaged in palliative care services have been invited to attend.  For more information, please contact Wendy Jameson, (510) 874-7105,

Interim Recovery Shelter for Homeless Patients

No Place To Go: Addressing the Challenge of Homeless Patients in Sacramento

Providing health care for the homeless presents a difficult juggling act for hospitals working to balance financial considerations with patient and community responsibility. One big concern: How can a hospital facilitate proper recovery for homeless patients post-discharge? A new report provides an overview of a unique collaborative of stakeholders working to develop, fund and manage an interim recovery shelter for the homeless in Sacramento. The report includes roles of participating stakeholders, processes for referrals and discharge, and recommendations for communities considering similar programs. Click here to learn more.

New Trainings on the SNI Calendar

Visit the SNI Calendar to View Upcoming Learning Opportunities

  • Health Tech's The Future of Clinical Support Services, Sept. 26 in San Francisco

  • IHI's Designing Reliable Delivery of Optimal Care, Nov. 1-2 in San Francisco

  • IHI's 18th Annual National Quality Forum, Dec. 10-13 in Orlando

For more information about any of the programs listed above, please contact Hunter Gatewood at (510) 874-7103,

SNI Program Coordinator Position Open

SNI Accepting Applications for Program Coordinator Position

Sara Ortega, SNI's Program Coordinator, is leaving to pursue other interests.  SNI is seeking a new Program Coordinator and would appreciate referrals from the CAPH membership and other colleagues.  Click here to view the job announcement online. The deadline for applications is Friday, Sept. 29.




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