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In this SNI Bulletin:
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SNI
Forum Helps Executives “Manage and Inspire Improvement”
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Utah’s
University Health Care Network Relies on Medical Assistants and IT in its “Patient-Centered,
Physician-Efficient Visit”
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March
6 Specialty Care Roundtable Forum on Scope of Practice
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Hospital
Patient Satisfaction Data to be Publicly Reported in March
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Blue Cross of California (BCC) Offers Hospitals
a New Incentive for Quality Performance
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Low-Literacy,
Spanish/English Palliative Care Brochure Available to Patients
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Letters
of Intent Due March 1 for Avon Foundation Breast Cancer Crusade
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Upcoming
Events
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SNI
Forum Helps Executives “Manage and Inspire Improvement”
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Approximately 60 public hospital executives, foundation
and association representatives attended SNI’s February 8 Executive
Forum on Building Internal Capacity to Manage and Inspire Improvement, funded
by the California HealthCare Foundation (CHCF). Senior leaders from Denver Health and Hospitals, Truman Medical Centers, Alameda County Medical Center and Sharp HealthCare shared their results and
insights from their institutions’ implementation of one or several performance improvement
approaches, including Lean, Six Sigma, and Malcolm Baldrige. SNI board member Bruce
Spurlock, MD, provided lively facilitation and USC School of Engineering
faculty shared their research and project-based perspectives. The PowerPoint presentations
with audio will be available on the California HealthCare
Foundation website by the end of the February. Contact Wendy
Jameson if you have suggestions about ways to help CAPH members adopt these kinds of
approaches.
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Utah’s
University Health Care Network Relies on Medical Assistants and IT in its “Patient-Centered,
Physician-Efficient Visit”
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SNI traveled to Utah in
January to attend the “Learning
Days" conference hosted every two months by the University of Utah’s University Health Care (UHC) outpatient
clinics. UHC has developed an innovative primary care model,
reliant on medical assistants with advanced training and a well-integrated electronic medical
record, in their “Patient-Centered, Physician-Efficient
Visit.” Click here to see materials
from this conference. For more information, contact Hunter Gatewood.
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March
6 Specialty Care Roundtable Forum on Scope of Practice |
The Specialty Care Access
Initiative (SCAI), a partnership of Kaiser Permanente, CAPH/SNI, and the California Primary Care Association, is convening
a series of roundtable forums to spread knowledge, share promising practices and increase
networking between providers. The next forum is scheduled for March 6 at the San Francisco Airport Doubletree Hotel. The SCAI will present/discuss
its draft Scope of Practice discussion paper. In addition, providers highlighted in the discussion
paper will share examples of how they have addressed scope of practice issues. Presenters
include JoAnn Schottinger, MD, Kaiser Permanente; Jeremy Fish, MD, Contra Costa Health Services Residency Program; Ann Murphy,
MD, Shasta Community Health Center; Kelly Pfeifer, MD, Clinic Ole; Eric Schten, MD, Marin
Community Clinic; and LAC + USC Medical Center. For additional information, please visit
our website,
or contact Sarah Brooks.
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Hospital
Patient Satisfaction Data to be Publicly Reported in March
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The
first national public reporting of Hospital Patient Satisfaction (HCAHPS) results will occur
in March 2008. Hospital results for patients discharged between October 2006 and June 2007
will be displayed on the Hospital
Compare website. Public reporting of participating hospitals' HCAHPS results will consist
of 10 items, including: six composite topics, two individual topics on cleanliness and quietness,
and two overall ratings. In addition, the 'number of completed surveys' and the 'survey response
rate' for each participating hospital will be posted. For more information, go to http://www.hcahpsonline.org or
contact Lance Mageno.
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Blue
Cross of California (BCC) Offers Hospitals a New Incentive for Quality Performance |
The
BCC “Quality-In-Sights Hospital Incentive Program” (Q-HIP) aligns financial incentives
with hospital performance on patient safety, health outcomes, and patient experience. Q-HIP
uses quality measures that have been identified for public reporting by the California Hospital
Assessment and Reporting Taskforce (CHART) to assess hospital performance. Hospitals with
a BCC contract that submit quality performance data to CHART will receive a positive adjustment
to its Inpatient Hospital Fixed Payment Rate. The amount of the adjustment is performance
dependent. Q-HIP is not punitive, so there is no downside adjustment based on hospital performance.
To view the program details, click
here. Please contact Lance Mageno if you have
any additional questions.
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Low-Literacy,
Spanish/English Palliative Care Brochure Available to Patients
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Having
identified a need for written materials to explain palliative and hospice care options to
patients with advanced illness and their family members, the UCSF Center for the Health Professions recently published the brochure When You or Your Family Members Have a Serious Illness: What Are Your
Care Options?. The document, funded by The
California Endowment, builds off the work undertaken by Santa
Clara Valley Medical Center during their participation in UCSF/SNI’s LEADing Organizational Change: Advancing Quality through Culturally
Responsive Care (LEAD)
program. To access both the English and Spanish versions of the brochure, click here. |
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Letters
of Intent Due March 1 for Avon Foundation Breast Cancer Crusade |
The Avon Foundation is launching
an initiative that will fund selected safety net hospitals and health systems with systems
support, personnel, equipment and other infrastructure to enhance breast cancer care services
to the medically underserved. They are encouraging hospitals and health systems that are
members of NAPH to submit letters of intent by March 1. Please find a request for letters
of intent from the Avon Foundation here. Additional questions should be directed to Carolyn Ricci at the Avon Foundation. |
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