The California Health Care Safety Net Institute (SNI) received funding from The California Endowment to improve ten public hospitals’ policies and procedures on language access using SNI’s publication, Straight Talk: Model Hospital Policies and Procedures on Language Access. In partnership with Paras & Associates, a nationally known expert on improving hospital-based language services, and with SNI’s Language Access Advisory Committee, the program included the following two components. First was a Language Access Policy and Procedure Review that offered an opportunity for hospitals to conduct a review of their policies, procedures and real practices. Second was a Language Access Implementation component, which allowed hospitals that participated in the Policy and Procedure Review process to gain additional consulting and financial support for proposed language access improvements. Now, California’s public hospitals are national leaders in providing high quality, cost-effective language services.

Another example of critical parterships is CAPH and SNI’s involvement in the Medical Leadership Council on Cultural Proficiency (MLC), which is funded by The California Endowment. Since 2002, the MLC represents leadership from provider organizations representing hospitals, health plans, medical and specialty societies and has developed a statement of policy principles on cultural proficiency to serve as guidance for their respective organizations’ public policy and educational activities.