SNI BULLETIN July 26, 2007
Your portal to quality improvement in public hospitals
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In this SNI Bulletin:

San Francisco General Hospital's VMI Featured on ABC News

Workshop to Improve Collection & Use of Race, Ethnicity and Language Data

LEAD Team Leader, José Martín, featured in UCSF's Leaders Advance

Medical Homes Help Promote Health Care Equity

SNI Seeking Quality Measurement Professional

SEED Documents Success with Disease Registry Implementation

New Patient Visit Redesign Program Launched: Applications Due August 10

2007 CAPH Annual Conference: Dec. 5-7 in San Francisco

July 30 Convening in Oakland on Specialty Care Referrals

Online Discussion of Telemedicine in the ED and ICU on August 23

IHI Systems Improvement Programs Coming Up—KP Scholarships Available

 
 

San Francisco General Hospital's VMI Featured on ABC News

CAPH member San Francisco General Hospital (SFGH) was featured on ABC7 News on July 18 for their use of videoconferencing medical interpretation (VMI). ABC7 News interviewed Dr. Alice Chen, Medical Director of the General Medicine Clinic at SFGH. One benefit of VMI is the dramatic decrease in patient and provider waiting time for professional interpretation services compared to face-to-face interpretation. The news segment features a demonstration of accessing VMI services within the hospital and its ease of use. Click here to watch the full feature.

Workshop to Improve Collection & Use of Race, Ethnicity and Language Data

Accurate race, ethnicity and language (REAL) data on patient populations provide essential building blocks for assessing and addressing health disparities. Yet research indicates most hospitals do not collect such data accurately and consistently. SNI is hosting a one-day workshop in Oakland on Oct. 3 to provide the tools necessary to improve the collection of REAL data. Romana Hasnain-Wynia, Ph.D., of the Health Research and Educational Trust (HRET) will facilitate the convening and, with support from The California Endowment, SNI will offer HRET’s new toolkit (valued at $200) free to each participating CAPH member.

For more information, visit the SNI Calendar or contact Erin Bowman, (510) 874-7119.

LEAD Team Leader, José Martín, featured in UCSF's Leaders Advance

José Martín, Health Disparities Initiative Leader at CAPH-member Contra Costa Regional Medical Center was featured in the July Leaders Advance newsletter, published by UCSF Center for Health Professions. As a participant in the LEAD program, Martín developed a project for community outreach and staff training in cultural competency. Focusing on pregnant Latina women, female Latina health outreach workers partnered with Contra Costa County to promote preventative care programs in their areas. Click here to read the entire feature.

Medical Homes Help Promote Health Care Equity

A new report from The Commonwealth Fund highlights the trends in ethnic and racial health care disparities and describes why having a medical home—a health care setting that provides timely, well-organized care and enhanced access to providers—can reduce or eliminate disparities. When adults have a medical home, their access to needed care, receipt of routine preventive screenings, and management of chronic conditions improve substantially. To read the report in its entirety, click here.

SNI Seeking Quality Measurement Professional

SNI is seeking an exceptional individual for the full-time position of Senior Program Associate, Quality Measurement to advance SNI’s and CAPH’s quality agenda.  The ideal candidate has 3-5 years experience working in a health care setting, a clinical or masters degree in a health-related field, expertise in health care quality measurement, and strong quantitative and analytical skills.

 Please go to the SNI Web site under “What’s New” to view the announcement.

SEED Documents Success with Disease Registry Implementation

SNI's chronic care improvement program, SEED, is working in 10 health systems and 20 clinics across the CAPH membership in 2007. Teams are hard at work testing and implementing improved care for diabetic patients. One success for many teams has been the initial implementation of an electronic disease registry. One SEED clinic team succinctly captured their positive experience with their registry, stating, “It is rewarding to see our efforts produce results and the gains (however small) made in the focus measures...This has bolstered team enthusiasm. We are now focusing on implementing self-management tools and standing orders systems.” To learn more about the SEED program, click here.

New Patient Visit Redesign Program Launched: Applications Due August 10

SNI is sponsoring a fourth Patient Visit Redesign (PVR) collaborative, with a grant from the California HealthCare Foundation. So far, 33 CAPH outpatient clinics have already redesigned their care model, cutting wait times by half and increasing productivity by a third, while improving patient and staff satisfactionNow, fourteen more clinics will have the opportunity to go through PVR as part of this fourth collaborative.  Pilot projects will run concurrently with the collaborative to train teams of managers in process improvement methodology, and to test a program for the efficient spread of PVR to more clinics.  For more information on PVR, visit the SNI website or contact Hunter Gatewood,
(510) 874-7103.

CAPH Annual Conference: December 5-7 in San Francisco

Save the date! The 2007 CAPH Annual Conference will be held Dec. 5-7 at the Stanford Court Hotel in San Francisco. Featured speakers include Karen Davis, President of The Commonwealth Fund, Ian Morrison, an internationally known futurist and author, and Fred Lee, a nationally recognized expert in patient relations and author of the health care best seller If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently. For more information about the conference, call (510) 874-7100.

July 30 Convening in Oakland on Specialty Care Referrals

CAPH, in partnership with Kaiser Permanente Community Benefit and the California Primary Care Association (CPCA), is holding a convening on the referral process for specialty care services. Presentations will focus on electronic referrals and other innovative ways to improve communication between primary care and specialty care physicians.  The event will take place at the Oakland Marriott from 12pm – 4:30pm. Travel stipends are available.  For more information, please contact Erica Murray,
(510) 874-7117.

Online Discussion of Telemedicine in the ED and ICU on August 23

HealthTech is offering a webinar on Remote Health Services for Acute Care on Aug. 23 from 1pm to 2pm PDT. Dr. James Marcin, MD, MPH, from CAPH-member University of California Davis Medical Center, will discuss the use of telemedicine in the Emergency Department and ICU. This webinar program will be available 3 days later for replay at any time through the HealthTech website. For more information on this webinar and how to register, visit the SNI Calendar or contact Hunter Gatewood.

IHI Systems Improvement Programs Coming Up—KP Scholarships Available

Three great Institute for Healthcare Improvement programs are scheduled for this fall and Kaiser Permanente scholarships are available to CAPH members for all three programs:

  • Applying Queuing Theory to Health Care: Managing Random Demand in a Fixed Capacity Environment, Sept. 17-18, Boston
  • From the Top: The Role of the Board in Quality and Safety, Oct. 9-10, Los Angeles
  • Leading and Implementing Safety Strategies: Role of Managers, Oct. 24-25, San Diego

Please review and encourage applications from your leadership. The scholarships provide full tuition and partial travel support. Click here to learn more about and apply for the scholarship program or contact Nicole Griffin, (510) 874-7116.


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